About us

 

Return Policy



Inspection Period and Acceptance of Merchandise

Claims for any defects or omissions in shipments must be make in writing within 48 hours of receipt of merchandise. Failure to give us a written notice within 48 hours shall constituted an irrevocable acceptance of the merchandise delivered. Any portions of shipment of goods that you retain for a period of 48 hours shall constitute an irrevocable acceptance of the merchandise.

If customer chooses to refuse any merchandise, the customer must notify M FURNISHINGS & FLOORING LLC of such refusal in writing within 48 hours of the receipt and agree to reship the merchandise to us in the original condition at customer's expense within 96 hours after such rejection, otherwise customers acceptance of the goods shall be irrevocable and conclusively presumes. M FURNISHINGS & FLOORING LLC. reserves the right to examine and inspect all returned and exchanged items before deciding wherever to issue a credit to your account. Unauthorized returns will not be accepted.

All defective merchandise that is returned to us must be packed in original boxes with original packing material. Merchandise that has been assembled will not be accepted for a refund, credit or exchange.

M FURNISHINGS & FLOORING LLC. does not issue cash refunds. Subject to these terms and conditions, we will give or exchange only for defected merchandise or omissions.

M FURNISHINGS & FLOORING LLC. does not accept or honor charge-back, debits, returns, offsets, deductions, or claims without our express written consent. We ask the you exercise common business courtesy and notify us of any issues so that we have an opportunity to address any concerns and amicably reach a solution.

All items, prices, and hours of operation are subject to change without notice. Your written purchase order will be considered an offer to purchase goods identified therein.

Price quotations that we issue shall be valid for thirty (30) calendar days from the date of quotation.

All applicable federal, state and local sales, use, or excise taxes are the responsibility and shall be in addition to the price.

The law of California, excluding its conflict of law rules, shall govern the rights an obligations of the parties. Any action arising out of transactions between M FURNISHINGS & FLOORING LLC. and the customer shall be heard and resolved in the Los Angeles, California court system. The United Nation Convention on Agreement for the International Sale of Goods shall not apply to transactions between M FURNISHINGS & FLOORING LLC. and the customer.


Force Majeure


All orders are subject to strikes, labor problems, lockouts contingencies of transportation, failure of usual source of supply of fuel, materials or labor; accidents, product delay or any other difficulties; and M FURNISHINGS & FLOORING LLC. will be relieved from responsibility for delay or failure of delivery arising out of any such causes.


Claims, Returns and Exchange Policy


M FURNISHINGS & FLOORING LLC makes sure to take all possible measures to ensure your orders ships and arrives in the best condition possible. We ask customers to inspect all the merchandise at the time of arrival, and note all damages or possible concealed damages before signing the delivery receipt. If the merchandise arrived damaged, please contact us and provide pictures and details of the damages in written form. If damaged merchandise is not reported promptly, we will no be able to assist you with later claims.

In case of damages in end-user's location, it is end-user's responsibility to keep the package, provide all necessary claim materials and prepare the merchandise to be picked up.

All defective merchandise must be returned in the original packing material. We will replace only defected merchandise. M FURNISHINGS & FLOORING LLC does not issue cash refunds. Shipping charges are not refundable.

There will be a 35% restocking fee for returned items with original packing. Merchandise that has been assembled will not be accepted for a refund.

All products are sold as ex-works warehouse. M FURNISHINGS & FLOORING LLC is not responsible for the damages caused by the freight company. The buyer bears all costs and risks involved in taking the goods from our premises to the desired destination. Only manufacturer defects are subject to the return policy rules and regulations. In order for an item to be replaced for any reason, the original item must be returned in 'Like-New' condition for a full or partial refund. In case of loss, damage or any production defect, replacements will be provided for cost or free of charge, and will be available for pick up from our warehouse only.


Special Orders


Please note that there may be variations in shade due to natural origin of wood, leather and fabric materials. Digital or printed image colors can also be slightly different from the originals. Special order can be canceled within first 48 hours of placing the order. Company reserves right of refusal for refunds or exchanges after such time. All delivery dates are approximate and can change due to production time frame, overseas loading plans, shipping schedule or any other causes beyond our control. Deposit of 30% must be paid before the order will be processed. All merchandises remain the property of the M FURNISHINGS & FLOORING LLC. until paid in full.